Frank Chan
Associate Professor, Information Systems, Decision Sciences and Statistics (IDS) Department

Photo de Frank Chan
Curriculum Vitae (pdf)
General Information Research Areas Publications Teaching Other Activities

PhD in Information Systems - Hong Kong University of Science and Technology

BBA in Information Systems and Finance - Hong Kong University of Science and Technology


Frank Chan is an Associate Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology adoption. His work has appeared in journals including Information Systems Research, Journal of the Association for Information SystemsInformation Systems JournalDecision Support Systems, and Journal of Operations Management.

Research Areas

Electronic government

Technology adoption 

Academic Publications
  "Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust" (V. Venkatesh, J. Thong, F. Chan, P. Hu), Information Systems Research (INFORMS), Mar 2016, Vol. 27, Issue 1, p. 87‑111
  "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research" (W. Hong, F. Chan, J. Thong, L. Chasalow, G. Dhillon), Information Systems Research (INFORMS), Mar 2014, Vol. 25, Issue 1, p. 111‑136
  "Designing E-Government Services: Key Service Attributes and Citizens' Preference Structures" (V. Venkatesh, F. Chan, J. Thong), Journal of Operations Management, Jan 2012, Vol. 30, Issue 1-2, p. 116‑133
  "Extending the Two-Stage Information Systems Continuance Model: Incorporating Utaut Predictors and the Role of Context" (V. Venkatesh, J. Thong, F. Chan, P. Hu, S. Brown), Information Systems Journal, Nov 2011, Vol. 21, Issue 6, p. 527‑555
  "Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology" (F. Chan, J. Thong, V. Venkatesh, S. Brown, P. Hu, K. Tam), Journal of the Association for Information Systems, Oct 2010, Vol. 11, Issue 10, p. 519‑549
  "Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework" (F. Chan, J. Thong), Decision Support Systems, Mar 2009, Vol. 46, Issue 4, p. 803‑814
  "Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax" (P. Hu, S. Brown, J. Thong, F. Chan, K. Tam), Journal of the American Society for Information Science and Technology, Feb 2009, Vol. 60, Issue 2, p. 292‑306

Teaching at ESSEC


Pre-MSc Computing Skills 

Managing IT in the Digital Age 

Other Teaching Activities

Statistical Methods for Information Systems Research, University of Jyväskylä, Finland (August 11-13, 2015)

Structural Equation Modeling in Information Systems Research, University of Oulu, Finland (December 16-17, 2015)

Awards and Distinctions
Finalist for 2012 Jack Meredith Best Paper Award (Journal of Operations Management)

Scientific Activities
Editorial Board Membership
  Information Systems Journal, Wiley

Useful Links
Information Systems, Decision Sciences and Statistics (IDS)
Personal Links

ESSEC Business School
Av. Bernard Hirsch
B.P. 50105
95021 Cergy Pontoise Cedex

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