The Chair’s objective is to provide answers to the challenges faced by services in a context of international competition, to better understand this growing competition and the trend to increasingly outsource.

Starting from two converging fields – innovation in services and the development of technologically advanced solution – the Chair bases its teaching on problems posed by the partner corporations to model approaches and provide support for managerial decision-making.

The Chair focuses research on converging fields: the increased trend to outsource “back office” style activities, the purchase of services with a high degree of intellectual content, development of values and structures in reaction to international competition, and the implementation of measurement indicators for innovation in services and procurement.

The Chair plans to develop educational material for both traditional and multimedia-based courses, continuing education programs, as well as to participate in scientific production through communication and publication of conferences, seminars, and a website. It will also organize various contributions by professionals from the sector (round table discussions, articles in journals and professional associations, participation in public discussions linked to the Chair’s research topics).

The Chair is managed by a committee that includes the founding members, and directed by Professor Hervé Mathe.

The Chair also brings together an international team of academic partners from Italy, the United States, Singapore, and China.

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