Management of information systems in the digital age: how does it play out in organizations?
Information systems are a strategic resource, and play a crucial role in the strategy and challenges of organizations. It’s a phenomenon that has been accentuated by digital transformation, and today, it raises several questions.
- How should necessary issues, such as the quality and security of Information systems (IS) be tackled?
- How should new digital tools be integrated to support the transformation of business processes and business models?
- How should data be exploited in order to extract value from it?
Nicolas Prat, professor at ESSEC in the Information Systems, Decision Sciences and Statistics (IDS) department, answers some questions on the topic.
What are, in your opinion, the biggest challenges that organizations face in 2020 regarding IS governance?
NP: In 2020, there are several challenges when it comes to the governance of IS: from ensuring their integration to aligning their architecture with the organizational structure, the business processes and company strategy. There’s also taking advantage (at the scale of the organization) of iconic technologies related to digital transformation (big data, AI, blockchain, etc.), in order to redefine business processes or reimagine business models, and exploit the potential of data (business intelligence, analytics, AI) all while ensuring their governance.
How do ESSEC Executive Education programs in this area of study provide a response to these challenges? Could you give us 2 or 3 examples from the IS modules in the MGO program?
NP: There are three French modules that tackle these challenges; the "3S: strategy, service, and IS security" module explores the notion of architecture of information systems in particular, as well as its role in strategic alignment. Then there’s the “transforming businesses with digital tools” module, which explains how to analyse businesses and, in particular, the processes put in place for their transformation, as well as how new business models should be imagined by taking advantage of digital platforms. Lastly, the "data, analytics and AI" module deals with data modeling, data analysis (in particular using visualization tools and business intelligence tools), and its governance (the latter being the responsibility of any manager).
What advice would you give organizations wishing to support their business process and business model transformation? What about candidates wishing to strengthen their skills in this function?
NP: Digital transformation, whether it applies to business processes or business models, is important for all organizations and business units. To be able to implement and benefit from digital transformation, all managers must master sustainable concepts and methods, such as the components of a business model, the modeling of business processes, agile methods, and design thinking, etc. At the same time, without being specialists, managers must be aware of relevant technologies that evolve very quickly (eg. AI, machine learning, data visualization tools, etc.).
If you’d like to access more information on this topic…
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