Frank Chan
Associate Professor, Information Systems, Decision Sciences and Statistics (IDS) Department

Photo de Frank Chan
Curriculum Vitae (pdf)
General Information Research Areas Publications Teaching Other Activities

PhD in Information Systems - Hong Kong University of Science and Technology

BBA in Information Systems and Finance - Hong Kong University of Science and Technology


Frank Chan is an Associate Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology implementation. His work has appeared in various IS and business journals including MIS Quarterly, Information Systems Research, Journal of the Association for Information Systems, Information Systems Journal, Journal of Operations Management, and Journal of Business Ethics.

Research Areas

Electronic government

Technology adoption and implementation

IT ethics 

Academic Publications
  "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills" (V. Venkatesh, J. Thong, F. Chan, H. Hoehle, K. Spohrer), Information Systems Journal, Jul 2020, Vol. 30, Issue 4, p. 733‑761
  "Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads" (V. Venkatesh, T. Sykes, F. Chan, J. Thong, P. Hu), MIS Quarterly, Sep 2019, Vol. 43, Issue 3, p. 903‑927
  "Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective" (W. Hong, F. Chan, J. Thong), Journal of Business Ethics
  "Customers' Tolerance for Validation in Omnichannel Retail Stores: Enabling Logistics and Supply Chain Analytics" (H. Hoehle, J. Aloysius, F. Chan, V. Venkatesh), International Journal of Logistics Management, May 2018, Vol. 29, Issue 2, p. 704‑722
  "Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust" (V. Venkatesh, J. Thong, F. Chan, P. Hu), Information Systems Research (INFORMS), Mar 2016, Vol. 27, Issue 1, p. 87‑111
  "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research" (W. Hong, F. Chan, J. Thong, L. Chasalow, G. Dhillon), Information Systems Research (INFORMS), Mar 2014, Vol. 25, Issue 1, p. 111‑136
  "Designing E-Government Services: Key Service Attributes and Citizens' Preference Structures" (V. Venkatesh, F. Chan, J. Thong), Journal of Operations Management, Jan 2012, Vol. 30, Issue 1-2, p. 116‑133
  "Extending the Two-Stage Information Systems Continuance Model: Incorporating Utaut Predictors and the Role of Context" (V. Venkatesh, J. Thong, F. Chan, P. Hu, S. Brown), Information Systems Journal, Nov 2011, Vol. 21, Issue 6, p. 527‑555
  "Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology" (F. Chan, J. Thong, V. Venkatesh, S. Brown, P. Hu, K. Tam), Journal of the Association for Information Systems, Oct 2010, Vol. 11, Issue 10, p. 519‑549
  "Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework" (F. Chan, J. Thong), Decision Support Systems, Mar 2009, Vol. 46, Issue 4, p. 803‑814
  "Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax" (P. Hu, S. Brown, J. Thong, F. Chan, K. Tam), Journal of the American Society for Information Science and Technology, Feb 2009, Vol. 60, Issue 2, p. 292‑306

Teaching at ESSEC


Refresher Course Computing Skills 

Managing IT in the Digital Age 

Other Teaching Activities

Statistical Methods for Information Systems Research, University of Jyväskylä, Finland (August 11-13, 2015)

Structural Equation Modeling in Information Systems Research, University of Oulu, Finland (December 16-17, 2015)

Awards and Distinctions

International Conference on Information Systems Outstanding Associate Editor Award 2019 

MIS Quarterly Reviewer of the Year Award 2018 

Journal of Operations Management Ambassador Award 2017

Finalist for Journal of Operations Management Jack Meredith Best Paper Award 2012

Scientific Activities
Editorial Board Membership
  Information Systems Journal, Wiley (Associate Editor)

Useful Links
Information Systems, Decision Sciences and Statistics (IDS)
Personal Links

ESSEC Business School
Av. Bernard Hirsch
B.P. 50105
95021 Cergy Pontoise Cedex

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