I am doctor in econometrics, Full Professor at ESSEC Business School, and Executive Vice-President (Directeur Général Adjoint) at ESSEC Business School. As the Deputy Dean for Corporate Relations and Custom Programs, I am in charge of Corporate, Custom and Innovative Experiences. My research work has been published in Management Science, the International Journal of Research in Marketing and the Journal of Service Research among others, and in managerial journals such as Harvard Business Review, the Huffington Post, Slate, Le Monde, Le Figaro, Les Echos, etc. I have been advising companies of different sectors on these topics: bank and insurance, telecom, FMCG, distribution, pharmaceutics, and others. Poets&Quants identified me as one of the best 40 under 40 B-school professors in the world.
My research interests lie in data-based models to support marketing decisions. Current projects focus on the development of models for customer-base analysis, with a particular interest in Customer Lifetime Value, Share-of-Wallet and Churn prediction.
Sales and Management Association (SMA), Steenokkerzeel, Belgium; May 14th, 2009. Customer Valuation. G.R.E.M.A.Q. Toulouse: Seminars of Statistics (GREMAQ), Toulouse, France; March 16th, 2009. Modeling Dependencies in the Customer Lifetime Value with Copulas. The Datamining Garden - What is Datamining? Brussels, Belgium; September 25th, 2008. Knowledge Discovery in Data. The Datamining Garden - Workshop on Finance (DMG_20071210), Brussels, Belgium; December 10th, 2007. Customer Lifetime Value Modeling.
Consulting & Other Activities
I have been working as a consultant, project manager and analyst in the industry since 2003. My areas of expertise are Business Analytics, Marketing Modeling and Customer Relationship Management.