FAQ Residence Services - Campus Paris Cergy

Our residences provide a range of services to ensure your comfort and convenience:

Complimentary Services:

• 24/7 Security on the residence: Physical presence on each residence, restricted access to cardholders, and monitoring video.
• Technical Support: interventions for maintenance issues.
• Car and bike Parking: Available for residents.
• Digital Video Screen: Located in the residence lobby, displaying real-time videos and information.
• Equipment Loan: Vacuum cleaners, irons, ironing boards, and sports equipment (available at Hauts de Cergy).
• APL Assistance: Guidance for applying for housing benefits from CAF (Aides Personnalisées au Logement).
• Luggage Storage: Secure storage for your belongings.

Fee-based services:

• 24/7 Check-in: Available at an additional cost on weekends and weekdays after 5:00 PM (4:00 PM on Fridays).
• Laundry Facilities: Self-service laundry with card payment and mobile app tracking.
• Welcome Kit: Includes bed linens, towels, and basic kitchenware.
• Housekeeping Services: Room cleaning upon request.
• Wi-Fi: High-speed internet provided in partnership with WIFIRST.
• Electric Vehicle Charging Stations: Available on each residence.

Photographs of our residences and studios are available here.

You need to provide your credit/debit card information and a copy of an identity document. For the scholarship holders, they will have to provide an updated proof of scholarship.

As soon as you receive your B00... login, you can access the ALEGESSEC online portal from your "myessec" space to apply for accommodation. You can also access the ALEGESSEC portal via the following link: 

https://housing.alegessec.fr/authenticate

The students that are not from ESSEC should contact us and send an email to alegessec-gestion@essec.edu.

Yes, minors on September 1^st of the Academic year have priority in the room allocation.  The priority criteria are indicated in Article 4 of the Rules and Regulations.

Application processing times may vary depending on the program and the time of year. For the September academic year, a response will be provided within two weeks of submission due to high demand.

During other periods, we aim to respond within one week of receiving your application

You may estimate the duration based on your academic program. We will accommodate flexibility where possible.

Yes, there are indeed annual fees that are due regardless of the duration of the program.

To make the reservation request, you give the bank details, but the card will not be charged immediately. It will be charged when we have assigned you a room. You will receive an email informing you that your credit card will be charged within 5 days.

If your payment has been refused, you will receive an email informing you of this refusal. To finalize your reservation, you will have the possibility to reconnect and proceed to the manual payment by credit card.

The guarantee deposit is refundable subject to the conditions set out in Article 24 of the internal Rules and Regulations. You can ask to have it transferred to the bank account of your choice, whether it be a French or international account. It will be returned to you by bank transfer within one month upon receipt of your bank details.

The rent is due from the date you collect your means of access subject to the application of Article 5 of the Rules and Regulations. You will have to pay your rent on the “My student account” portal with your credit / debit card before the 10^th of each month.   

We offer a formula that includes water, electricity, heating, maintenance and 24/7 security services. The internet contract of a private provider is not included in the formula.

We do our best to answer the requests. You have to fill in the form completely so that it is validated. Thanks to our partnership with a student-housing platform, we will be able to offer you a solution outside our ALEGESSEC residences in Cergy in case there is no available room in one of our residence.

The student who has applied for housing can cancel his/her reservation request. We remind you that there will be cancellation fees. Please see Article 27 of the Rules and Regulations.

If you are renewing your contract, you can indicate that you would like to stay in your current room.  We will try to respect your request depending on availability.

Temporary storage of boxes not exceeding 60x30x30 cm is permitted. However, large items or furniture cannot be accommodated.

Yes, sure,  once your request has been confirmed.   To drop them off, you need to make an appointment and come to the Parc residence.  You can also send them by mail during our office hours, by providing us with the day of the arrival of the parcels. 

The address is the following:

Your last name and first name
ALEGESSEC
7 avenue du Parc
CS 90065        
95020 Cergy Pontoise cedex
FRANCE

Please don’t forget to write your contact details on each suitcase as well as your arrival date.  Your items will be kept in a secured room and then brought to your future room.  We are not responsible for the luggage or the items damaged before they arrive.  Please do not send or leave perishable goods.

 Please note that we can only accept maximum 3 suitcases or boxes not exceeding 60 cm (height) x 40 cm (width) x 40 cm (depth).

NB: all taxed parcels (custom fees…) will be refused.

You can get a housing insurance with your personal insurance company, your bank, or online.It is mandatory

When you receive a confirmation of the housing insurance, please put it on the ALEGESSEC student before your arrival.

On average, our rooms are 19 m².  The surface of the couple’s apartments is between 36 and 39 m².

The number of your room will be given to you the day of your arrival.  You do not need it to subscribe the insurance

Directly at our offices, Résidence du Parc, 7 avenue du Parc, 95000 CERGY, during opening hours or at the security desk outside opening hours ( subject to conditions, see Rules and regulations).

N.B.: For the start of the new school year in September, a distribution will be organized at ESSEC.

As soon as you have collected the access card

You can get it from the ESSEC security office that is open 24/24.  It is necessary to send us an email at alegessec-gestion@essec.edu  to inform us (subject to conditions, see Rules and regulations).

You have 48 hours after your arrival to do it online on your portal. After that time, it will be automatically validate, without objection.

Yes, there is a secure private parking lot on each of our residences. The port and Hauts de Cergy residences also have an underground one.

You need to specify it on your housing application where you choose your residence. We will try to respect your request depending on availability. Both students must mention it in her/his the request.

This is the equipment of first necessity, which you can order at your reservation (135 euros for an individual kit, 179 euros for a couple kit). 

Simple kit: 1bed comforter - single bed, 1 pillow, 1 comforter cover - single bed, 1 pillow case, 1 fitted sheet - single bed, 2 plates, 2 forks, 2 knives, 2 tablespoons, 2 teaspoons, 2 glasses, 1 mug, , 1 frying pan (all burners including induction), 1 saucepan (all burners including induction), 1 colander, 1 bath sheet, 1 bath towel, 1 tea towel, 1 dustpan and brush

Couple kit: plates, 4 forks, 4 knives, 4 soup spoons, 4 teaspoons, 4 glasses (set of 2), 2 mugs, 1 frying pan (all burners including induction), 1 saucepan (all burners including induction),1 comforter 220 x 240 / 420g/m²- double bed, 1 comforter cover 220x240, 1 fitted sheet 160 * 200, LOT 2 pillows 60x60 / 500g, 2 pillowcases 60x60, 2 bath sheets 70x130, 2 bath towels 50x90, 1 colander, 1 shovel/sweeper, LOT 2 tea towels.

The listed contents are indicative and may vary slightly

Yes, the water can be drank.

There is no cafeteria on the residences.  However, as a student of ESSEC, you have access to the DéliMarché of ESSEC where you can find sandwiches, salads, hot meals, drinks…  Some associations also offer a special lunch formula for students.  You can also find many restaurants around the campus. The kitchens in your studios are also lovely to cook a good meal !

The ALEGESSEC office is located at the Parc residence and is open:

• Monday and Wednesday from 2 p.m to 5:30 pm.
• Tuesday and Thursday from 9 am to 5:30 pm without interruption,
• Friday from 9 am to 4:30 pm without interruption.

We are closed on weekends.

You can also contact us by telephone at 01 34 20 60 00 or by email: alegessec-gestion@essec.edu

The Parc residence

 Adress : 7 avenue du Parc, 95000, Cergy

Room  :

Bed 90x200 cm (with integrated bedside unit, desk, and storage), 1 mattress protector, 1 wardrobe, 1 bookshelf, 1 desk, 1 chair, 1 desk lamp, 2 trash bins, 1 mirror, 1 washbasin.

Living area :

Lounge chairs (except ground floor and Building E), coffee table (except ground floor and Building E), dining table, chairs, kitchen cupboard with storage, refrigerator/freezer, induction cooktop, microwave, trash bin, cleaning supplies.

What are the office hours of my residence?

You can find the office hours of your residence in the table below:

Residence des Hauts de Cergy

 Adress : 60 aveunue du Hazay, 95800, Cergy  

F1 Simple Studio

• Room

90x200 cm bed, 1 mattress protector, 1 closet, 1 bookshelf, 1 desk, 1 chair, 1 desk lamp, 1 wastebasket, 1 table, 1 small seat.

• Kitchen Area

Small kitchen with electric/induction cooktop, 1 refrigerator/freezer, 1 microwave, 1 trash bin, shelf.

• Bathroom & Toilet

1 shower with curtain, 1 mirror, 1 sink, 1 trash bin, 1 toilet.

F1bis Double Studio

• Room

90x200 cm bed, 1 mattress protector, 1 closet, 1 bookshelf, 1 desk, 1 chair, 1 desk lamp, 1 trash bin, 1 table, 1 small seat, 1 sink, 1 mirror.

• Kitchen Area

Small kitchen with electric/induction cooktop, 1 refrigerator/freezer, 1 microwave, 1 trash bin, shelf.

• Shared Bathromm & Toilet

1 shower with curtain

What are the office hours of my residence?

You can find the office hours of your residence in the table below:

Residence des Linandes

 Adresse : 15 Linandes oranges, 95021, Cergy

F1 Simple Studio

• Room

120x200 cm bed, 1 mattress protector, 1 closet, 1 desk, 1 shelf, 1 chair, 2 lamps, 1 high table, 2 high chairs.

• Kitchen Area

Small kitchen with induction cooktop, 1 refrigerator, 1 microwave, 1 trash bin, cupboard.

• Bathroom & Toilet

1 shower with curtain, 1 mirror, 1 sink, 1 trash bin, 1 toilet.

F1bis Double Studio

• Room

120x200 cm bed, 1 mattress protector, 1 closet, 1 desk, 1 shelf, 1 chair, 2 lamps, 1 wastebasket, 1 high table, 2 high seats, 1 sink, 1 mirror, 1 trash bin.

• Kitchen Area (equipped)

Induction cooktops, 1 microwave, 1 refrigerator/freezer, 1 trash bin, 1 table, shelves.

• Shared Bathromm & Toilet

1 shower with curtain

What are the office hours of my residence?

You can find the office hours of your residence in the table below:

Résidence du Port

F1 Simple Studio

• Room

90x200 cm bed, 1 mattress protector, 1 closet, 1 bookshelf, 1 desk, 1 chair, 1 desk lamp, 1trash bin, 1 table, 1 stool.

• Kitchen Area

Equipped kitchen with induction cooktop, 1 refrigerator/freezer, 1 microwave, 1 trash bin, cupboard.

• Bathroom & Toilet

1 shower with curtain, 1 mirror, 1 sink, 1 trash bin, 1 toilet.

F1bis Double Studio

• Room

90x200 cm bed, 1 mattress protector, 1 closet, 1 bookshelf, 1 desk, 1 chair, 1 desk lamp, 1 trash bin, 1 table, 1 stool, 1 sink, 1 mirror.

• Kitchen Area

Small kitchen with 2 induction cooktops, 1 refrigerator/freezer, 1 trash bin, 1 shelf, cupboards, 1 microwave.

• Shared Bathroom & Toilet

1 shower with curtain

Couple Studio

• Bedroom

1 double bed (140x190 cm), 2 bedside tables, cupboards, storage unit, 1 desk, 1 table, 1 chair, 1 coffee table, 1 desk lamp, 1 trash bin.

• Kitchen Area

1 high table with storage, 2 high seats, under-sink cupboards, induction cooktops, 1 microwave, 1 refrigerator, storage cupboards, 1 trash bin.

• Bathroom & Toilet

Shower with curtain, 1 mirror, 1 trash bin, 1 sink

What are the office hours of my residence?

You can find the office hours of your residence in the table below:

The APL stands for “Aide Personnalisée au Logement” and is a financial aid from the Caisse d’Allocations Familales (CAF) meant to reduce your monthly rent, giving you housing subsidies.  You can apply for the subsidies as soon as you receive your access card by following the instructions that we will send you by email after your arrival.  The CAF will then study your application and decides whether or not you are eligible for the APL.  In the case you are eligible, the CAF will send the subsidies on your ALEGESSEC account and the amount received will be automatically deducted from your rent.  ALEGESSEC will not be responsible for any delays in the APL payments, and if so, you would be liable for the amount of your entire rent. 

Deliveries are permitted, but you must be present to receive them.